Exchange & Return Policy

We want you to love your Mama Said Chic pieces as much as we love creating them. Since every order is specially packed for you, please note our policy below:

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1. No Returns
   • Products once dispatched or delivered cannot be returned.
   • They can only be exchanged for another product, subject to availability and eligibility conditions.

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2. Exchange Eligibility
   • Exchanges are accepted within 7 days of delivery.
   • Items must be unused, unwashed, unworn, and with all original tags and packaging intact.
   • Sale, discounted, or custom-made pieces are not eligible for exchange.

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3. Process to Request Exchange
   1. Email us at [] or WhatsApp with:
      • Order number
      • Item details
      • Reason for exchange
   2. Our team will share the return address after approval.
   3. Customers must ship the product back at their own cost.

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4. Exchange Options
   • Size/Style Exchange: We’ll replace your item with another product of equal value (subject to availability).
   • Store Credit: If your requested item isn’t available, you’ll receive a credit note valid for 6 months.
   • Refunds: Only provided if the wrong product or a damaged item is delivered. Damage must be reported within 24 hours of delivery with pictures.

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5. Non-Exchangeable Items • Sale/discounted products
   • Custom or made-to-order items
   • Gift cards

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6. Dispatch of Exchange Items
   • Once we receive and inspect your return, we’ll ship your exchange within 5–7 business days.